Copyright © Abcom Pty Ltd - All Rights Reserved
Effective Date: July 2025
Abcom Pty Ltd
1. Overview
At Abcom Pty Ltd ("Abcom", "we", "our", or "us"), protecting your privacy is fundamental to how we operate. This Privacy Policy explains how we collect, use, disclose, and secure your personal information across our websites, cloud platforms, mobile applications, and business systems. It ensures compliance with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and outlines your rights and responsibilities when interacting with our systems or services.
2. Commitment to Privacy
We are committed to maintaining the confidentiality, integrity, and security of the personal information we collect. This policy applies to all individuals whose personal information we handle, whether as clients, end-users, contractors, or website visitors.
3. What We Collect
We may collect the following types of personal information: - Identifiers (e.g. name, contact details, business information) - Employment-related data (e.g. rosters, timesheets, leave requests) - Financial information (e.g. payment methods, payroll information) - Technical data (e.g. IP addresses, device IDs, usage activity) - Feedback or communications with us (e.g. emails, support queries) We only collect information necessary for the provision of our services, system access, compliance obligations, or as required by law.
4. How We Collect Information
Information is collected through a range of sources including: - Direct interactions with you or your employer/franchise - System usage (including our cloud applications, mobile apps, and support services) - Third-party integrations (e.g. POS systems, HR platforms, accounting software) - Website cookies and analytics tools
5. How We Use Personal Information
We use personal information to: - Provide and support our products and services - Communicate with you regarding updates, changes, or new offerings - Improve our services, platforms, and customer experience - Fulfil contractual and legal obligations - Conduct security checks and system access validation - Facilitate compliance and audit processes You may opt out of marketing communications at any time.
6. Disclosure of Personal Information
We may disclose information to: - Authorised Abcom personnel and contractors - Third-party service providers supporting our systems (e.g. cloud hosting, payment processing) - Government agencies or regulators when legally required - Successors in the event of a merger, acquisition, or sale of assets Where possible, we ensure third parties comply with equivalent privacy standards.
7. Data Hosting and Cross-Border Transfers
While Abcom primarily stores data within Australia, some services may require the transfer or processing of personal information outside of Australia. In such cases, we take reasonable steps to ensure the information is protected to Australian standards.
8. Security of Information
We implement industry-standard measures to protect personal information against misuse, unauthorised access, modification, or loss. These include: - Encrypted data transmission and storage - Role-based access controls - Secure coding practices and regular audits - Incident response protocols in case of data breaches Note: Some client-side technologies (such as cookies or local storage) are outside our direct control.
9. Access and Corrections
You may request access to your personal information held by Abcom or request corrections if the information is inaccurate, out of date, or incomplete.
Requests can be sent to: support@abcom.com.au
A processing fee may apply where permitted by law.
10. Complaints
If you have concerns about how your data is handled, please contact us in writing: Privacy Officer P.O. Box 1421, Mudgeeraba QLD 4213 We take all complaints seriously and aim to resolve them promptly and fairly.
11. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in technology, legal obligations, or our operations. The most recent version is always available on our website. Continued use of our services constitutes acceptance of any changes.