Abcom operates an established fully equipped help desk service from our Gold Coast Offices. We can provide third party software support in addition to our own solutions. Our strength in this area has allowed smaller companies to get their product out to a greater market with the knowledge that a qualified and skilled technical support team is on hand to resolve any field issues.

Although Abcom's actual support service is highly centralised, whereby all support incidents are logged through one common contact point, we also possess substantial interstate presences and have forged alliances with a web of reputable local field technicians and contractors where appropriate to get on-site problems fixed quick.

Incident management processes are based on industry standard best practice and all incidents are totally traceable by management and customers as required.

Our staff are highly trained professionals who have had years of experience in troubleshooting IT software and hardware-based incidents as well as providing on-the-spot remote training where required.

I invite you to contact us to find out more about what operational support services we can offer to your business.

Phone: (07) 5530 7806