eProphet Technical Support
Ongoing technical and user support is an integral part of the eProphet solution.
Technical Support
During business hours (8:30am to 5:30pm Australian EDST Mon - Fri) Abcom offers complete technical support, including resolution of level 1 and 2 technical issues, help with user questions and resolution of level 3 incidents that require developer involvement.
Abcom also offers an emergency after hours technical support option as a value added component to a license. This extends support hours to 8:30am to 2:00am Australian EDST Mon - Sun). The extended hours service covers emergency support only, level 2 and 3 incidents requiring substantial investigation are resolved during standard support business hours.
Self Paced Learning & Training
System user guides and help documentation is provided and updated free for the course of the license. This documentation is a useful way to allow staff to refresh their memory on how a particular aspect of the system works from time to time.
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